Creating Inclusive Opportunities: My Journey with GiGi’s Playhouse

Growing up in South Florida, my best friend had an uncle with severe intellectual disabilities. I watched his mother and grandmother work tirelessly to care for them with dignity and respect. Every Christmas, Uncle Larry would visit. Despite his challenges, to us, he was simply “Uncle Larry.” We’d play with our new presents, the age difference between us never really mattering.

It was during those moments that I first developed a deep respect for individuals with physical and intellectual disabilities. I began to see them for who they are—remarkable people with unique strengths—and I found my passion for creating environments where individuals can thrive and reach their full potential.

For over a decade, I worked with organizations like the Conklin Center and the Division of Blind Services, supporting individuals with visual and intellectual impairments. Many of those I worked with secured part-time employment and began building lives of greater independence.

When I moved to North Carolina, I wanted to continue that mission. After reading a story about Michelle Pfeiffer’s work with GiGi’s Playhouse, I reached out. From that moment on, I’ve built an incredibly rewarding partnership with this amazing organization.

At Shake Shack, my goal is to make our restaurants safe, accessible, and inclusive workplaces for individuals with disabilities. Recently, our Waverly Place location had the honor of hosting two interns from GiGi’s—Fiona and Meredith.

From the start, both young women brought energy, enthusiasm, and a willingness to learn. They practiced social interaction skills, greeting every guest with a warm “Welcome to Shake Shack,” growing more confident each day. They also worked on tasks that developed their math, organizational, and fine motor skills—preparing take-out bags, setting up trays, cleaning tables, and even serving food. Over time, they began working more independently, and it was incredible to watch their confidence grow.

Our staff looked forward to working with Fiona and Meredith every day. It was a privilege to help teach them, and equally, to learn from them. For me personally, it was deeply rewarding to analyze how they processed information, create tasks that matched their learning styles, and see them rise to each new challenge. Watching their interpersonal skills and job confidence bloom in such a short time was truly inspiring.

I want to challenge every business leader to consider creating an environment that welcomes individuals with physical or intellectual disabilities. Partner with organizations to develop internship programs—you will be amazed by the impact. These experiences don’t just enrich the lives of those you hire or mentor; they transform your team and your culture.

Working with GiGi’s Playhouse has reinforced my belief that individuals with disabilities can achieve incredible independence and make meaningful contributions to their communities. All they need is opportunity—and a team willing to believe in them.

Written by: Shawn Fisher